Privacy Policy
Last updated: 29 May 2026
Mane Character Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, book a consultation, or purchase products from us.
Who We Are
Mane Character Ltd operates the website www.manecharacter.co.uk.
For any privacy-related questions, you can contact us at:
Information We Collect
We may collect the following types of information:
1) Information you provide directly.
This may include:
Your name
Email address
Phone number
Billing and delivery address
Information submitted through our contact form
Appointment booking information
Order details
2) Consultation questionnaire information
Before consultations, customers may optionally complete a questionnaire about their experience with wigs and any hair-loss related conditions or circumstances.
Providing this information is entirely optional.
This information is used only to help tailor the consultation experience and is not used for marketing purposes.
We do not intentionally retain unnecessary medical information after consultations.
3) Payment information
Payments are processed securely through Stripe. We do not store or have direct access to your full card details.
How We Use Your Information
We use your information to:
Respond to enquiries
Manage appointments
Process orders and payments
Provide customer support
Deliver products
Maintain website functionality and security
Comply with legal or accounting obligations
We do not sell your personal information.
We do not send marketing emails or newsletters.
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Contractual necessity — to fulfil orders or bookings
Legitimate interests — to operate and improve our business
Consent — where you voluntarily provide optional sensitive information
Sharing Your Information
We only share information where necessary with trusted third-party providers, including:
Squarespace (website hosting)
Stripe (payment processing)
Acuity Scheduling (appointment booking)
These providers process information on our behalf and are expected to handle it securely.
Data Retention
We only keep personal information for as long as reasonably necessary for business, legal, or accounting purposes.
If you contact us but do not become a customer, we will not retain your information longer than necessary.
Your Rights
Under UK data protection law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where applicable
To exercise any of these rights, please contact:
Website Security
We take reasonable steps to protect your information, but no internet transmission or storage system can be guaranteed to be completely secure.
External Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact: